VoIP

5 VoIP Industry Trends That Are Shaping The Future

The VoIP industry is booming and has become more user-friendly. Know the five VoIP industry trends shaping the future of internet calling.


The VoIP industry is one of massive proportions, and it’s booming. With technologies such as apps that allow you to set up business lines on your smartphone and desktop options to video call anyone in the world from anywhere in the world, the VoIP industry has certainly become much more user-friendly.

This is a good thing considering VoIP has evolved from being a fancy technology into a necessity. While there are several technical hurdles and potential pitfalls to overcome in implementing the use of VoIP in business and for personal use, there are major industry trends shaping the future of internet calling.

Here are the top five trends to keep an eye on:

  1. Artificial Intelligence
  2. Smart Assistants
  3. Internet of Things
  4. Portability of Numbers
  5. A Rise in Security Issues

Let’s break these down further so you know exactly what to expect in the coming days in the world of VoIP!

1. Artificial Intelligence

Artificial intelligence has become a hot topic in the communications industry to improve efficiency, increase customer satisfaction, and reduce costs. Voice technology is one of the most popular applications of artificial intelligence because it provides a way for machines to interact with humans in natural language.

AI-VoiceThe development of voice recognition software has improved significantly over recent years as well. For example, speech-to-text software can now understand spoken words using algorithms that analyze audio recordings and convert them into text files that computers or smartphones can use as input data for commands or queries.

Because this type of software works with recordings instead of living conversations, it's much easier to use than other types of AI technology such as facial recognition systems that require people to wear special cameras on their heads or cameras mounted inside glasses or contacts lenses so they can recognize faces in real-time as they speak with customers on the phone. Artificial intelligence can also be used for video conferencing by analyzing video streams and identifying objects within images, such as faces and hands.

2. Smart Assistants

Smart assistants like Google Assistant, Siri, and even Alexa are game-changers in terms of VoIP trends. They can answer questions on your behalf, help you navigate complex menus and even make calls for you. Smart assistants are truly the future of VoIP because they can do things like:

Help call center agents who want to focus more on their customers than technology.

Aid the overworked remote employee that wants to automate tasks previously done manually.

Assist your team in booking hotel rooms, ordering food, or purchasing event tickets.

You can even set up reminders using voice commands so that you don't forget important appointments or meetings.

Smart Assistants are the new communication method, but they still need an internet connection. They can be used in several ways, from messaging and calling to setting up meetings or finding answers to questions. But what is a smart assistant? A smart assistant is just like a regular assistant in many ways. It does tasks for you, but it does them without charging overtime or asking for vacation pay!

It will certainly be interesting to see how smart assistants will evolve in the future of the VoIP industry. Of course, one potential pitfall with this technology is that it still requires an internet connection. If you don't have one, then your assistant will be useless! The good news is that some companies are rolling out internet-free assistants, so you don't have to worry about getting an internet connection again. And, once you are back online, your calendars and apps can be synced so you have everything you need where you need it in the cloud, on your schedule, and more.

3. Internet of Things

The Internet of Things (IoT) is a concept that describes the interconnection of physical devices, vehicles, machines and infrastructure in the global network. The IoT comprises interconnected devices that can exchange data over a communications network. The IoT is a growing market and will continue to grow as more people become aware of the benefits it offers.

IoT

For the purposes of focusing on VoIP industry trends, here are just two of the ways businesses are using the IoT:

Remote diagnostics - Many companies have implemented remote monitoring systems for their production equipment, but few have gone beyond this basic level. A remote monitoring system can allow you to access equipment in real-time and make adjustments before problems occur. This can help prevent costly downtime and lost productivity.
Smart office appliances - Smart TVs, refrigerators, smart thermostats and other home appliances have been around for years. Still, consumers have not yet been widely adopted because they require additional software updates or maintenance from time to time. Many companies are now offering these products with built-in Wi-Fi connectivity, so users do not need to install additional software on their devices to connect them to the Internet.

4. Portability of Numbers

Portability of numbers is one of the most important VoIP industry trends to note. Number portability is a service that allows customers to keep their telephone number when switching between service providers. This is critical for business owners that want their customers to continue to be able to reach them even if they switch their VoIP provider.

Consider for a moment if you ran a social media campaign with a contact number to sell a product to your audience. Whether your intended audience sees it next week or next year, that number must remain the same not only to make the sale, but to maintain your business reputation for reliability of service.

That’s why good VoIP phone providers offer number portability. This feature helps you to attract and retain customers. There are a few different ways to port your number, so it's important to understand the process before you make the switch.

Most VoIP providers offer number portability, but there are a few that don't. The process of porting your number should be relatively simple. If you're considering making the switch to VoIP, be sure to check with your current provider to see if they offer number portability. If they don't, you may want to consider a provider that does.

5. A Rise in Security Issues

The rise in security issues is a major concern for businesses, and how service providers will respond is certainly something to keep an eye on with VoIP industry trends. While there are many ways to secure your business VoIP lines, nothing is perfect.

Here are some of the biggest threats that have been widespread in recent years:

Phishing Scams - These have been around as long as email and text messaging have existed, and have only gotten worse. You might receive an email or text message with a link to a website that looks legitimate, but redirects you to another site where hackers can steal your personal information, such as bank account numbers or passwords.
Malware Attacks - Malware is malicious software that can be used by hackers to gain access to computers they don't own so they can steal data and/or install viruses.
Ransomware Attack - Ransomware is malware that encrypts files on a computer and demands payment before release, usually through a cryptocurrency like bitcoin or Ethereum (ETH). The victim cannot access their files until they pay the ransom, which even when paid doesn’t ensure they will regain access.

What Does the Future of VoIP Look Like?

It’s safe to say we’re going to continue to see the world of VoIP expand and grow significantly in both the near and far future. We suspect that more VoIP providers will come online, and that communication and the ability to get online will become much more prevalent worldwide. But the good news is, you don’t have to wait for the future to jump on the VoIP train!

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Though there are several overpriced options on the market, and many require expensive hardware, there are also cost effective solutions that you can get started with quickly. The best value for the price available is Ring4. Our VoIP service allows you to set up a business line directly from your smart device. No hardware. No costly set up fees or downtime. Just install an app, sign up, and start calling.

Want to learn more? Click here to get started for free!

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