Phone Systems

8x8 Pricing & Features: Everything You Wanted To Know

In this post, we cover the various aspects of the pricing and plans of 8X8, and also help you decide if it is the right fit for your organization.


The 8X8 business phone system is an innovative VoIP phone service that allows anyone with a smartphone or tablet to use their device as a business phone. This technology promises to reduce the cost of business communication, but is the price worth it. In this post, we’ll explore 8X8 pricing, and help you determine if it’s the best choice for your organization.

Features Of The 8x8 Voip Phone System

The 8X8 VoIP phone system has a variety of features that are beneficial to potential customers, even if the customer only uses the basic service. These features include:

  • Visual voicemail
  • Unlimited video-conferencing
  • Unlimited chat 
    • 1:1 messaging
    • 1 to many for teams
    • Team chat
  • Call-routing
  • Music for callers on hold

There are three pricing tiers, and with every increased tier, additional features are unlocked. What does 8X8 VoIP pricing look like? Let’s break it down.

8X8 Plans and Pricing

The three pricing plans are:

  • 8X8 Express at $15 per user, per month
  • X2 at $24 per user, per month
  • X4 at $44 per user, per month

What do you get with the 8X8 pricing structure?

We already mentioned the basic plan features above, but for the added charges here’s what you’ll receive:

X2 Plan

You’ll get everything in 8X8 Express as well as unlimited local and nationwide calling as well as unlimited voice calls to 14 countries. You’ll also be able to host video meetings with up to 500 participants and enjoy a nearly 100% uptime guarantee.

8x8x2

X4 Plan

At this 8x8 pricing tier, you receive everything in the X2 and Express plans as well as unlimited voice calls to 48 countries and the option to create receptionist and operator front desk calling and routing. This plan also offers the supervisor analytics and the ability to monitor and take over calls.

8x8x4

8X8 Reviews - How Does it Stack Up Against the Competition

In truth, it’s cheaper than some VoIP phone options available on the market today. However, it’s also more expensive than others. While the features offered are comparable with most business phone systems you could choose, even some of their users admit in forums such as Get VoIP that it’s not the best software. Complaints have included comments like:

  • “The Front Desk upgrade has left us with a broken Switchboard”

  • “Not a helpful company. We were left to our own devices to try to figure out (unsuccessfully) how to fix our problem.”

  • “When it works, it works great. When it stops working it takes a long time for anyone to offer help”

The list went on and on. Some people complained that the fees for the higher priced tiers were a little too high, and others simply said they wouldn’t recommend it. It’s also worth noting that if you plan to cancel the service, it won’t be an easy task as one user reported their “cancellation rules are the worst in the industry.”

What is 8X8 Lacking?

If you’ve come this far in our review of 8X8, you might be wondering what we think it’s lacking. The biggest thing is lower cost options. Call us crazy, but we can’t help but feel that small businesses are paying enough to run their businesses. There should be lower package options available, and they shouldn’t cap out when your company grows. For example, 8X8’s lowest pricing tier is limited to 10 users. If your team expands, you have to upgrade to nearly double the cost! That’s like punishing someone for growth!

We also took a look at their cancellation support pages and saw that “contract buy out fees” might apply to customers that cancel during their contract. Yikes! We don’t know how much money that could involve, but what happens if your team downsizes? It sounds like you’ll be punished for that too!

If you’re looking for an alternative to 8X8 due to these points alone, we recommend Ring4. From a pricing standpoint, our prices start at just $8 per user, per month. And, if you would prefer to go month to month because you don’t know whether your team will grow or downsize, those fees are $9.99 per user, per month.

With our business phone plan, you get all the in-demand features you want without any of the overcharges you don’t! Start a free 7-day trial today, and see what Ring4 can do for your business!

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